Support & Contact
Need help with a receipt, a buyer link, a payment or a refund? Email us and we will get back to you, usually within 1–2 business days.
What to include
- The email address on your SaleSafe account
- The receipt number (for example SS-260911-H69PGX), if your question is about a sale
- The payment date and amount, if your question is about billing
- A short description of what you expected and what happened
Common questions
Refunds. Receipt credits can be refunded within 14 days if unused — see the Refund Policy.
Buyer link expired. Buyer links are valid for 24 hours. Open the sale in your dashboard and generate a new link.
Checking a receipt. Anyone can confirm a record on the verification page using the receipt number.
What we cannot do
SaleSafe records what was acknowledged during a private transaction. We do not verify ownership, identity, authenticity or payment, and we cannot recover money, mediate disputes or act as escrow.