Refund Policy

SaleSafe is operated by Kevin Douglas Ellsworth II ("we", "us"). Payments for receipt credits are processed by Paddle.com Market Ltd, which acts as the Merchant of Record for every purchase.

14-day refund period

You may request a full refund of any receipt-credit purchase within 14 days of the payment date, provided the credits from that purchase have not been used on a sale that a buyer has accepted. Unused credits from the purchase are removed from your balance when the refund is approved.

Partly used purchases

If some credits from a purchase have already been used, contact us and we will review a proportional refund for the unused portion.

How to request a refund

Email support@salesafe.app from the address on your account, with the payment date and amount. We reply within 5 business days. Approved refunds are issued by Paddle to the original payment method and usually appear within 5–10 business days, depending on your bank.

Billing questions

Because Paddle is the Merchant of Record, Paddle appears on your card statement and can also help with billing enquiries at paddle.net.

Statutory rights

Nothing in this policy limits any refund or cancellation right you have under the consumer law that applies to you.